$12
Quick Help
One straightforward setup or troubleshooting issue, a short round of private messages and basic research.
Usually a simple issue we expect to need about 15 minutes of actual troubleshooting work.
$25
Setup Help
A more involved problem that may need screenshots, settings review, research and several message exchanges.
Usually up to about 45 minutes of actual troubleshooting work across messages.
$40
Complex Help
Deeper setup or troubleshooting requiring more research and multiple rounds of step-by-step guidance.
Usually up to about 90 minutes of actual troubleshooting work across messages.
Simple rule: payment is taken at checkout, but higher tiers are never automatic. We do not run a stopwatch on your waiting time. The effort ranges help define scope. If a case grows beyond what you purchased, 2 Drones stops and asks whether you want to pay only the difference to move up. Nothing is automatic or hidden.
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